I was diagnosed with Charcot foot in 2019, and prescribed a boot to wear, the boot caused a wound on my left ankle, and the wound had repeated infections and never healed. After numerous stays in the hospital and an external fixator that did not help the Charcot foot, I decided to take the doctor’s advice and have my left leg amputated below the knee.
I knew of POSI because Yuke Kee came to visit me while I was in Kessler for rehab, she sat and talked to me, answered all my questions and made me feel comfortable, but there were insurance issues and I could not go to POSI. I started being fit for my first prosthesis in early December of 2021 with another company. The process was slow, I had to wait weeks before I got my final prosthesis. From the start, it never fit well, they made eight sockets and not one was comfortable, but being a new amputee, I did not know what to expect.
In Feb 2023 I got new insurance and POSI was now an option, which I jumped at. When I went to POSI the feel was totally different than the other company. Yuke Kee talked to me for a while asking questions to understand my needs and she listened to me. She used tools that I did not see with the first prosthetic company and the way she molded me for my prosthesis, hand casting, was different too. At every appointment, Yuke Kee would walk me thru what she was doing and why, this was important because it helped me understand what I should be on the lookout for in the feel of the prosthesis.
In my eyes, this is no other place like POSI. On your initial call to POSI, Miss Pam, makes you feel welcome, she is friendly, helpful and personable, and in my eyes goes above and beyond to help you in any way. That right there is Triple A plus service, they are very lucky to have her. Yuke Kee, I cannot say enough about her, she is simply marvelous at what she does in every way, ask and she will answer and she gets back to you with any issue you may have. Shuo is great, he is quiet but watches and then does his thing and is very helpful. Kevin Towers is also very good and helpful. While I was struggling in rehab with my prosthesis from the other company, he came to the rehab and professionally explained what was wrong with my prosthesis.
At POSI, they believe in teamwork from the front to the back, my slogan for them, “teamwork makes the dream work”. You get all of this wonderful service and most importantly a great prosthesis that is comfortable and allows you to get back to living your life.